CONSULAR ASSISTANCE
The Embassy of Italy in Riga operates a dedicated emergency phone line reserved for Italian citizens in Latvia who are facing serious emergencies. This line is active outside the regular opening hours of the offices, as follows:
- Monday to Thursday: from 18:00 to 22:00
- Friday: from 16:00 to 22:00
- Saturday, Sunday, and public holidays: from 09:00 to 22:00
Emergency number: +371 29273027
For the purposes of this service, an emergency is defined as a serious incident involving an imminent threat to the health or personal safety of an Italian citizen in Latvia, which requires urgent consular intervention (e.g. accidents, arrests, serious medical conditions).
If the matter does not qualify as an emergency, you are kindly requested to refer to the contact details of our offices, available here.
In case of night-time emergencies outside the hours of operation of the Embassy’s emergency phone (from 22:00 to 09:00), it is possible to contact the Duty Officer of the Ministry of Foreign Affairs and International Cooperation in Rome at the following numbers:
- +39 06 3691 2666
- +39 06 3691 2907
Only in cases of severe crises—such as international terrorism, socio-political unrest, natural disasters, pandemics, or other major health emergencies—may the Crisis Unit be contacted at:
- Telephone: +39 06 36225
- Email: unita.crisi@esteri.it
OFFICE OPENING HOURS
The consular offices are open to the public at the following times:
- Monday: 09:30 – 12:30
- Tuesday: 14:30 – 17:00
- Wednesday: 09:30 – 12:30
- Thursday: 14:30 – 17:00
- Friday: 09:30 – 12:30
WHAT TO DO IN CASE OF THEFT OR LOSS OF AN IDENTITY DOCUMENT
In the event of the theft or loss of an identity document, a report must be filed immediately with the local Police Authorities.
If the person concerned is an Italian citizen not residing in Latvia and is in an emergency situation due to the theft or loss of an identity document, the Embassy of Italy in Riga may issue an Emergency Travel Document (ETD) to allow return to Italy or to the country of permanent residence. For complete information on how to obtain an ETD, click here.
Please be advised that the ETD can only be issued during office hours. If the theft or loss occurs during the weekend, the document can only be issued starting from the following Monday. In such cases, it is essential to present the police report confirming the theft or loss of the passport or identity card, issued by the Latvian authorities. No appointment is required.
It should also be noted that some airlines may allow boarding for return to Italy or to the country of residence upon presentation of the police report alone. It is strongly recommended to verify this option directly with the airline.
ADDITIONAL SERVICES IN CASE OF LOST ITEMS
Public Transport (Railway Services)
If you have lost an item on a train, you may contact the public transport lost property service by calling 8760 (available 24/7).
Riga International Airport (RIX)
The Lost & Found Office is open daily from 11:00 to 17:00.
For assistance, you may call:
- From within Latvia: 1817
- From abroad: +371 29311817
Useful websites: